What’s 311 and how should I use it?


311 is Edmonton’s non-emergency phone line for City government information and services. Having a central point of contact for all inquiries helps the City prioritize areas for attention.

You can call 311 for information on City of Edmonton programs and services, or to register any complaints of concerns that require the City’s attention.

311 is not an emergency service and does not replace 911. If you have an emergency situation, please call 911 for assistance.